Refund policy

Last updated: 08/08/2026

30-day money-back guarantee from delivery / purchase. You can use the device during this period. / Items must be unused and in original packaging.

To return: email support@zavelo.co with your order number, we'll send instructions and the return address, then ship it back within 30 days. Don't send anything before contacting us.

Return shipping: customer pays. Use a tracked service; we can't refund what doesn't arrive.

Refunds: issued to your original payment method within 5–10 business days of us receiving and inspecting the return. 

Non-returnable: opened serum / consumables for hygiene reasons, unless faulty. Gift cards.

Damaged or faulty: email us with your order number and photos. Replacement or refund at no cost to you.

Cancellations: email us; we can usually cancel before dispatch.